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GÜL GROSS MARKET

Customer Service Advisor

We are looking for an advisor to help customers at our information desk by the entrance and on our phone line.

City
İstanbul
Workplace
GÜL GROSS MARKET store
Team
Müşteri hizmetleri
Employment type
Full-time
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Job description

About us

GÜL GROSS MARKET opened in 1987 as a small greengrocer at its current address. Today our single 12,000 m² store, with more than 340 employees, serves families at retail and restaurants, cafés and grocers at wholesale. We have no branches; everyone works under the same roof and knows each other. Most of our department leads started at the till or on the shop floor, and our master-apprentice programme offers a clear development path for every role.

Role summary

Our information desk is the first stop for returns and exchanges, GÜL Card services, lost property and home delivery questions. You will also answer requests by phone and email.

Responsibilities

  • Handling returns and exchanges
  • GÜL Card registration and updates
  • Answering phone and email requests
  • Passing customer feedback to the relevant department

What we offer

  • Regular salary and performance bonus
  • Private health insurance and free meals in store
  • Staff discount in our store
  • Master-apprentice training and promotion from within

What we are looking for

  • At least a high school graduate
  • Customer service experience preferred
  • Patient and solution-oriented
  • Basic English a plus

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